Privacy Policy - The Pocket Coach

Last updated: 26/11/2025

Website: www.thepocketcoach.uk

Owner: The Pocket Coach (Jo)

1. What this policy is

This Privacy Policy explains how I collect, store, use and protect your personal information when you visit my website or work with me through my coaching services.

I know privacy is important — especially when you’re sharing personal, emotional or sensitive information. I take this seriously and I am committed to keeping your data safe, confidential and used only for the purpose of supporting you.

2. What personal information I collect

I collect information in a few ways:

Information you give me directly

When you:

  • Fill out a form on my website

  • Join my coaching container

  • Complete a questionnaire

  • Purchase a product or service

  • Email me or message me on WhatsApp

You may share information like:

  • Your name

  • Email address

  • Phone number

  • Payment information (processed securely by third-party providers)

  • Personal details you choose to share about your life, wellbeing, or goals

Information collected automatically

Squarespace (my website host) automatically collects:

  • IP address

  • Browser type

  • Device information

  • Basic analytics about how you use the site

This helps make the website function properly.

3. How I use your information

I use your information to:

  • Provide coaching, guidance and support

  • Contact you about your sessions or updates

  • Deliver digital products or access links

  • Improve my services and website

  • Keep your account and purchases secure

  • Respond to enquiries

  • Meet legal or accounting obligations

I do not sell or share your personal information with third-party marketers. Ever.

4. How your information is stored

Your information may be stored securely through:

  • Squarespace forms

  • Stripe / PayPal (for payments)

  • Gmail / WhatsApp (for communication)

  • Internal coaching documents stored securely and not shared

I only keep information for as long as necessary for business and legal purposes.

5. How your information is protected

I take reasonable steps to protect your data, including:

  • Password-protected systems

  • Encrypted platforms (like WhatsApp)

  • Secure payment processors

  • Limited access only to me

No online service is 100% risk-free, but I take all practical steps to keep your information safe.

6. Your rights

You have the right to:

  • Request a copy of the personal information I hold about you

  • Ask me to correct or delete your information

  • Withdraw consent for me to contact you

  • Ask questions about how your data is handled

7. Payment information

I do not personally receive or store your card details.

Payments are processed securely through:

  • Stripe

  • PayPal

  • Apple Pay

These providers handle your financial data under strict security standards.

8. Coaching confidentiality

Anything you share in your coaching space stays confidential unless:

  • You request otherwise

  • There is a legal obligation to share information

  • There is a safety risk to you or someone else

Otherwise, your coaching conversations and experiences are private.

9. Cookies

My website may use cookies through Squarespace for:

  • Basic functionality

  • Analytics

  • Site improvements

You can turn cookies off in your browser settings at any time.

10. Changes to this policy

If anything changes, I’ll update this page so you always know what’s happening with your information.

11. How to contact me

If you have any questions about this policy or how your information is handled, you can contact by using the contact form on the website.